Returns & Exchanges

At VICINITY, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, you can return or exchange them within 14 days of delivery provided they are in original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized courier location near you.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.